Privacy Policy

1. Introduction

bj999 is Bangladesh's trusted online casino and sports betting platform, operating at bj999.run. We take the privacy and security of our users seriously. This document outlines the types of personal information we collect, the reasons we collect it, the manner in which it is used, and the steps we take to ensure it remains protected at all times.

This policy applies to all users who register, browse, or interact with bj999 in any capacity, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions across Bangladesh. By continuing to use this platform, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

When you create an account or use bj999's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification details for age and identity verification (players must be 21 years or older).
• Contact information: email address and phone number used for account communications, security alerts, and customer support.
• Financial information: transaction records related to deposits and withdrawals, including payment method references (e.g., bKash, Nagad, Rocket, Upay) — we do not store full payment credentials.
• Technical data: IP address, browser type, device identifiers, operating system, and session activity logs collected automatically when you access bj999.run.
• Usage data: game history, betting patterns, bonus redemptions, and preferences to help us improve the platform experience.

3. How We Use Your Information

The information we collect serves specific, legitimate purposes. We do not use your data for any reason not described in this policy. Primary uses include:

• Account management: to register and verify your account, process deposits and withdrawals, and maintain your profile information.
• Service delivery: to provide you with access to all bj999 features including cricket betting, live casino, slots, crash games, and promotions.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised access, and any abuse of our platform.
• Customer support: to respond to your inquiries, resolve disputes, and provide assistance via our support channels.

4. Sharing of Personal Data

bj999 does not sell, rent, or trade your personal data to any third party. We may share limited information with trusted service partners solely to operate the platform — for example, payment processors who facilitate transactions via bKash, Nagad, or Rocket, and technology partners who provide hosting, analytics, or anti-fraud infrastructure. All such partners are contractually required to handle your data with the same level of confidentiality that we apply.

We may also disclose your information where required to do so by law or in response to a valid legal request from competent authorities. In such cases, we will disclose only the minimum information necessary to fulfil the legal obligation.

5. Cookies and Tracking Technologies

bj999 uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. The types of cookies we use include:

• Essential cookies: necessary for the platform to function correctly, including session management and secure login handling.
• Performance cookies: help us understand how users interact with bj999 so we can identify areas for improvement.
• Preference cookies: remember your settings and preferences, such as language and display options, so your experience is consistent across visits.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. Continuing to use bj999 after being informed of our cookie use constitutes your consent to that use.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. Retention periods vary by data type:

• Account data is retained for the duration of your active account and for a reasonable period after account closure to fulfil legal obligations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Technical logs are kept for a shorter period — typically 90 days — unless a longer period is required for security investigations.

7. Your Rights Over Your Data

As a user of bj999, you hold several rights in relation to the personal data we hold about you. You may, at any time, request to access a copy of the data we hold, correct inaccurate information, request the deletion of your account and associated data (subject to legal retention requirements), or object to specific uses of your data. To exercise any of these rights, please contact our support team directly at [email protected].

We aim to respond to all data rights requests within 30 days of receipt. In some cases, particularly where a request is complex or involves large volumes of data, we may require additional time and will notify you accordingly. There is no charge for making a data rights request.

8. Security Measures

bj999 implements a range of technical and organisational security measures to safeguard your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers.
• Strict access controls ensuring that only authorised personnel can access sensitive user data, on a need-to-know basis.
• Regular security audits and penetration testing to identify and address potential vulnerabilities in our systems.
• Secure, encrypted storage of passwords and sensitive account credentials — plain-text password storage is strictly prohibited within our systems.

9. Third-Party Links and Services

bj999 may integrate third-party services such as payment gateways and analytics tools that operate under their own privacy frameworks. When you interact with these third-party services — for example, completing a transaction via bKash or Nagad — your data is subject to that provider's privacy policy in addition to ours. We recommend reviewing the privacy policies of any third-party services you use in connection with bj999.

We are not responsible for the privacy practices or content of any third-party websites or services. Any links to external services appearing within bj999 are provided for user convenience only, and their inclusion does not constitute an endorsement by bj999.

10. Children and Age Restrictions

bj999 is strictly an adult platform. Our services are intended for users who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

bj999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account contact details. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of bj999 following the posting of any changes to this policy constitutes your acceptance of those changes. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bj999 handles your personal data, please do not hesitate to reach our dedicated support team. We are committed to responding to all privacy-related inquiries promptly and transparently.

We aim to acknowledge your enquiry within 2 business days and provide a full response within 30 days. All privacy correspondence is treated with strict confidentiality.